Auto Trader Reviews
At Ferndale Motors, we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible. But don't just take our word for it, see what some of our Auto Trader customers have to say about us.
You can also check out our reviews on Auto Trader and leave your own.
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Darren Shaw11/10/2025
Great overall friendly service. Highly recommended!
Great overall friendly service from start to finish with no pressure put on us at all on our recent visit for a test drive and subsequent purchase. All the cars looked clean and tidy which gives a good first impression. Highly recommended!
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Michael Mcgrath15/06/2024
Top of the class service
Brilliant service from start to end. Very accommodating and friendly staff
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Stephen Pennington24/04/2024
Very good, accommodating and friendly.
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Cheryl Lovell15/04/2024
Fantastic service
We found the owners super helpful from start to finish. The car we purchased was in immaculate condition with regard to paintwork, alloys and the interior. The buying process was very smooth and we were given a 3 month warranty. Within a couple of weeks of purchasing, it became clear that there was an issue with the clutch but when I contacted the garage, they immediately arranged for a new clutch to be fitted with no questions asked. They also ensured that the times suited our busy schedules too! I would highly recommend this garage
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Sonia Adams30/03/2024
Love my new car
Fantastic customer service. Polite and friendly staff. Love my new car- great value for money!
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Ashley Dunn15/02/2024
Top Experience
Great set of lads, purchased a very looked after Seat Ibiza. Will definitely recommend.
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Stuart McDonald01/12/2023
Ferndale Motors, a great all round service !
Imran went out of his way to make himself available for the specific time I wanted to view and test the car. The service I received all the way through the experience of buying this car has to be considered first class. The car had the MOT done, and was washed and cleaned sitting ready for my arrival. The test drive covered A roads and motorway driving, this was especially helpful as most of my driving is on motorways. The trade in price offered on my car was a very fair price. I spent 2hours looking over, driving the car and completing the paperwork etc with Imran, and never felt any pressure to hurry up and make a decisi
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Robert Keen09/09/2023
Excellent customer service, very satisfied.
I have had a brilliant experience with Ferndale Motors. Imran came across extremely friendly and helpful and was only too happy to answer my many questions. At no time did he put me under any pressure to buy. I was able to test drive the vehicle for at least 15 minutes and Imran even asked if I wanted to test it a little longer. I was shown all the relevant paperwork and was given plenty of time to check that all was in order. Will definitely recommend this firm to my friends, thanks Imran.
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Regan29/08/2023
Great value
Got a ford fiesta from you and after a month of driving it has been perfect. Was clean as new inside and was given a wash while I sorted out paying for the car. Great service and good cars for good prices.
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Ian White16/08/2023
3 months in - all good
I wanted to wait and see how the car performs and after three months the cars still good and no problems to report. The staff are welcoming, easy to deal with and great car.
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Eamon Toffee31/07/2023
Car as described
I’ve had a great experience buying a car from you guys after looking around all weekend with no luck. Will definitely keep you in mind when buying a car in the future. Thanks
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Mark Brown14/07/2023
Great service
Brilliant service, thanks for everything Imran
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Ayaz K24/06/2023
Amazing customer service!
Had a great experience getting a car from Kamran. It was a Vauxhall Astra 1.6 (62 reg) Great condition and gave a good price! He was very helpful and super nice. Amazing customer service! Would definitely go back again for my next car!
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jon mitchison17/06/2023
Amazing customer service
If you an honest dealer go here excellent service no pressure sales
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jemma raby06/06/2023
Ferndale motors 5 star
Highly recommend Ferndale motors, they really do go out there way to help you, the process wears very smooth with no hassle, thank you imran for helping me and I absolutely love my new car, couldn’t recommend enough, thank you
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Safah Kassam23/04/2023
Highly recommend Ferndale Motors
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Imran was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I highly recommend Ferndale Motors. I walked out happily and appreciate the great customer service. Thank you :)
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Declan Quinn13/03/2023
Kia ceed
Imran and his brothers are a great group of lads, not too pushy for a sale, car couldn’t have been cleaner. 100% recommend.
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Karen Brown23/02/2023
Good honest reliable family business
Great customer service from start to finish. Imran very honest, knowledgeable, friendly and helpful (not remotely pushy) and was extremely accommodating when we had a small issue with the car shortly after purchasing. He responded immediately and helped to resolve things straightaway - and has since checked to make sure everything is still going well with the car. A great family business and highly recommended.
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R Ali13/02/2023
Really happy with the service provided by Imran and the team at Ferndale Motors. Very welcoming and professional and dealt with all queries respectfully and efficiently. Had some really nice cars there aswell and I'm so pleased with my purchase. Thank you
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Deborah Duggan11/02/2023
Excellent customer service - thoroughly recommend
Hi, I have never bought a car online before so was abit apprehensive , I spoke to Imran the whole process & he was so helpful , he sent me a video of the car inside & out, pointed out some scratches & marks on the car , excellent service the whole time , had the car delivered to my home address which was 200 miles away , easy communication with Imran all the way through. Thoroughly pleased with my purchase Thank you Deb (lives near Bath/Bristol)
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Dave J05/02/2023
Fantastic Customer Experience
Daughters first car and we were welcomed and felt valued at all times. Imran and his brothers are incredibly proud of the business they are building and rightly so. Straight forward to deal with, no pressure and wanted to make sure we were happy. Imran kept us informed at agreed times whilst the car was being prepped, we didn't chase once, and delivered exactly what he said he would. They have a good eye for detail and supplied a well looked after used Ibiza which my daughter is delighted with. I would suggest you are open and honest with Imran and tell him what you want and he will give you that back by giving good advice and telling you what he can and can't do. I wouldn't hesitate recommending Ferndale in the future, I hope their business continues to grow, job well done.
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Alex Hoggarth31/01/2023
Mk6 golf white
Exceptional customer service ,down to earth and honest,easy to deal with and was upfront seems very genuine
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Stuart H26/01/2023
Top bloke Imran, knows his stuff, start to finish a pleasure. Great car great service! If I need another I will be back.
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Billy26/01/2023
Brillaint
Brilliant service, friendly and down to earth, cars in top notch condition, would recommend to anyone
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daniel smethurst25/01/2023
In and out no fuss or hassle, car in good condition all round, would recommend, top man
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Sarah Fitzgerald22/01/2023
Happy customer
Bought my first car. I took my dad with me, who is a mechanic. Car was exactly as described. Imran let us take our time and we had a long test drive. Very happy with my new car and had a great experience. Thanks
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liam feetham22/01/2023
Amazing service very helpfull, good selection of very well looked after cars would recomend to anyone looking for a cheap reliable car.
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tauseef asif09/01/2023
Very quick process Excellent service Friendly staff 10/10
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lee chase07/01/2023
Great Car
Excellent service, car spot on. Will be recommending to my friends.
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Naomi Hunter16/10/2022
Amazing staff
They was amazing, the lad couldn’t of been any more helpful he was just a star from start to finish and the car is amazing for my daughter to she is in love with it, I drove it home and it drives like a dream just perfect all round, thank you again
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George P07/06/2022
Ford fiesta titanium
My wife was looking for a Ford fiesta titanium we had spent the weekend running around looking at cars which were miles away from where we live with no luck. On Sunday night she upped the search price by a grand and spotted a fiesta only 2 miles away it had done only 45.000 miles and as my wife was working I said I would go and check it over I went to ferndale saw the car thought it would do the wife it was very clean and the model she wanted so I put a holding deposit on it my wife was of on the Wednesday and she couldn't wait see it.went for a test drive fell in love with the car the guys at ferndale made the whole transaction easy were a pair of real nice guys. I would definitely recommend you take the time to look at ferndale motors
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Paul Churchman19/05/2022
Great customer experience!
First class service from Cameron who helped in any way that he could. The car was a nice example and as my daughter was buying it, I had a good look over it. The advertisement described it perfectly. Im glad that we made the journey to see it. When Katie returned to pick the car up, she was a little nervous but Cameron looked after her extra well, spending time to ensure she was familiar with the car. All in all a great transaction. A well deserved 5 stars!
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Greg20/04/2022
Superb customer service.
Highly recommended. Hassle free purchase. I made a claim against the 6 month warranty, Imran was fantastic, great communication and managed all interaction with the warranty firm who paid out the same day the invoice was received.
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Colin16/04/2022
Friendly and professional.
Bought a seat Leon from Ferndale motors back in March and the car has been absolutely faultless, I’ve dealt with larger dealerships in the past where you were just treated like another “sale” that wasn’t the case with guys down at Ferndale they were personal, friendly, professional and with a no pressure attitude the car basically sold itself! So if you see something that catches you’re eye I would definitely recommend having crack with guys down there, complete gentlemen and the car has been a credit to them.
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Mark Shenton15/04/2022
Won’t go anywhere else now
Seriously these guys are fantastic. So helpful. I would recommend them to any one. It’s also the first garage I’ve been to where all the cars are in great condition and good mileage. It’s refreshing as usually you just tend to go for the car you want. Here your spoilt for choice. Will definitely be back.. Thanks for your help guys.
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Adam Lee29/03/2022
Absolutely next level service from Ferndale motors!
The guys at Ferndale were absolutely incredible. Straight from the start you get the feeling theyre not some dodgy used car sales men who forget you as soon as they get your money. The after sales care from these guys is next level. If you can buy your next car through anyone make sure its these guys, you wont be disappointed.
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Joe04/10/2021
Drove from Kent to Manchester to pick up a brilliantly well looked after car, made the process very easy and smooth
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Lewis Foley03/10/2021
Imran and Cameron were both extremely helpful in getting me sorted with my new car. Absolutely brilliant service from start to finish and an excellent deal on the car. Even had a small issue with the vehicle when I first got to see it and he took it off and repaired it within 30 minutes before I bought it. Highly recommend dealing with these guys as they were professional, courteous and extremely helpful at every stage. Thank you
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Anonymous03/09/2021
Very happy with the customer service. They delivered my car to my door and I absolutely love it. They are very professional would recommend purchasing a vehicle from this dealership
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G Dixon04/08/2021
Great guys, great service. Lovely car! Very welcoming especially with my partner, who’s not the most confident in these situations!
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Anonymous22/07/2021
My experience with Ferndale was Excellent, after a few hiccups from my end, he was understanding and patient. The customer service was really good, and communication excellent. I got a good part exchange deal and I love the car I've bought The whole experience of buying off this family company was a pleasure, and would not hesitate to use them again.
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Romelle Brown17/07/2021
Top company, very professional and very efficient.. still remained in contact after the sale to make sure there was no issues .. highly recommended
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Olivia16/06/2021
Absolutely love my new car, thanks so much!! The guys were really helpful & flexible. Great service would highly recommend
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Danielle Jackson14/06/2021
Could not have been friendlier or more helpful. Would definitely buy from them again (and I've bought a lot of cars). The car drives perfectly and despite a few hiccups with my bank, they couldn't have been more accommodating. Ten stars I'd give if I could!
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Jodie01/06/2021
I recently bought my dream car from the guys at Ferndale and it was one of my most straight forward purchases and the guys couldn’t do enough for me - my request to test drive the car on a specific day and time was met. They went over the paperwork with ease and explained the sale and aftercare options to me. The highlight of my purchase was that they delivered the car to my door for me 100% service. I will definitely recommend this company to my family & friends - I will be back in the near future when my daughter passes her test.
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Bradley Taylor27/05/2021
Would highly recommend, very friendly, knowledgeable and helpful when choosing our sons first car. very happy with the purchase and wouldn't hesitate to purchase again from them.